Main Phone Number
(619) 297-2500 – then press department extension number.
Marine Corps Exchange policy is “Satisfaction Guaranteed.” Refunds of the full purchase price, or a satisfactory adjustment, shall be made on merchandise in cases of customer dissatisfaction, upon presentation of proof of purchase. This policy is applicable throughout the military retail systems and is to be extended to authorized persons, provided the unsatisfactory merchandise is authorized to be sold, even though it was not purchased in the exchange at which the patron is seeking a refund or an adjustment.
Refunds will be issued in the same form as payment originally used for purchase. Credit card transactions must be credited to original credit card used for sales transaction.. Requests for refunds without a receipt are subject to management approval. All refunds over $5 without a receipt will be refunded on a MCX Refund Card if available, or otherwise cash refunds or credit refunds will be applied, subject to management approval. “As is” and clearance merchandise shall be treated the same as any other merchandise being returned.
In all cases when the customer does not have a receipt, and the item has been on sale during the last 60 days, the sale price will be refunded. The following exceptions apply:
- Computers, computer equipment, electronics (includes iPods andMP3 players), and unopened software must be returned within 14 days.
- Pre-recorded movies, music, and video games are returnable in original unopened factory sealed packaging. If defective, it will be exchanged for an identical item.
- The guarantee does not apply to rifles, shotguns, handguns, ammunition, and mixed paint.
- Items that may be associated with the transmission of disease, such as underclothing, bathing suits, hosiery, athletic supporters, and electric razors that have been in direct contact with the surface of the skin or body orifice or shows evidence of prior use, will not be accepted for return or exchange unless they are defective or still in unopened package. In the event such items are accepted, they will not be offered for resale.
- Diamond jewelry is subject to appraisal before a refund may be given.
Click the links below for information about our Price Match Guarantee
Price Match Guarantee
Price Match Flyer